We are happy to answer any of your questions! Below are some answers to questions that are most frequently asked by our customers. Simply click the + icon next to the question to view the answer for that question.
We are in our 8th year of business – and proud to have delivered bouncy castles and inflatable units to hundreds of families, schools, community events, weddings, fundraisers, corporate events – even a movie set for an upcoming kids’ movie (stay tuned for more information!). Our inflatables are all premium quality, safety inspected, meticulously cleaned after each event, always delivered on time (or early), friendly and professional service….we could go on, but for these reasons and more, our customers come back time after time – and we continuously get new customers who can’t believe how superior and clean our products. We also add new product every year, to add more choice.
Call (604 980 JUMP), email: [email protected] or fill in the blanks on the Book a Rental page.
Our standard rental is for 4 hours. We can arrange for additional time, and the cost is determined by the length of time needed and depends on the unit booked.
We arrive up to an hour before your event start time, it takes approximately 30-40 minutes to set up, and when your event is over, it takes about 45 minutes to clean, deflate, roll and take away.
Is there delivery cost or any other costs on top?
There is delivery cost which is calculated depending on where the event location is and our driving time to the location on that day. Other costs will be GST & PST, if we need to supply a generator (ie. no electrical outlet, such as in a park), or if you need to add a named body to our insurance certificate.
No, we do not require a deposit to book a Jump for Joy bouncy castle and there is no cancellation charge. We require payment upon delivery and set-up, at which time we will ask you to sign a waiver and our conditions of use form.
It is unsafe to use bouncy castles in the rain, or other inclement weather conditions. There are options available, however. If it looks like potential rain in the forecast then we will phone you to discuss options, such as:
- Moving your event to an indoor facility (we have suggestions in some areas)
- Reschedule your event for a different day
- Cancel the event.
We will always let you wait until as near to your event time on the day, as possible to decide. There is no deposit and no cost to wait or cancel. If it starts to rain when the bouncy castle is up,
We accept cash or cheque only, upon delivery.
Our bouncy castles and inflatable units can be used inside, such as a gym or hall, provided there is enough space and height, as well as outside on grass and concrete. We will provide specifics of the space and height required for individual bouncy products. An important note is that there cannot be any wires or branches hanging close to where the bouncy product will be inflated.
Does Jump for Joy have insurance?
Yes, we carry $5 million liability insurance. Additionally, we can arrange for districts, schools and parks to be named on our insurance certificate, if needed. There is a $25 administration charge for this. Please note that renters are required to sign a waiver form as well as our conditions of use form before we set up the inflatable.
Are bouncy castles and inflatables safe?
Our bouncers are all safety-rated and comply with industry safety regulations. It is important for renters to follow the safety rules on both the ‘conditions of use’as well as adhere to rules also outlined on the units themselves. We set up the bouncers only in safe conditions, using our expertise and knowledge of the equipment and units. All inflatable bouncers are anchored with stakes or sand-bags and set up with the highest quality equipment.
